Thank you for shopping at Diatom Watches. We are committed to providing you with a smooth and enjoyable shopping experience. Please review our Returns Policy, which outlines the terms and conditions for product returns and refunds.

Returns and Exchanges

1. Return Eligibility

• We accept returns within 30 days of the date of delivery. To be eligible for a return, the item must have never been removed from its original plastic wrapping and still in the same condition it arrived in; unused, and in its original packaging. 

2. Return Process

• If you wish to return an item, please contact our customer support team at info@diatomwatches.com to begin the process

3. Refunds

• Once we receive and inspect the returned item to verify it is unworn, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow 4 weeks for the refund to be reflected in your account.

4. Exchanges

• If you wish to exchange an item, please contact our customer support team for assistance. We will guide you through the exchange process.

5. Return Shipping Costs

• You are responsible for the cost of shipping unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid return label.

6. Custom Duties

• We are unable to refund any custom duties, brokerage fees, clearance fees or any additional charges in case it was applicable on your order. 

7. Non-Returnable Items

• Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges unless they are defective or damaged.

Warranty Coverage

1. Limited Warranty

• Diatom Watches provides a limited warranty that covers defects in materials and workmanship for a period of two years from the date of purchase. The warranty period may vary depending on the specific model. Please refer to your product documentation for warranty details.

2. What Is Covered

• Our warranty covers manufacturing defects in the following components:

  • Movement

  • Case

  • Crown

  • Dial

  • Hands

  • Hour markers

  • Sapphire crystal

  • Bracelet or strap

3. What Is Not Covered

• This warranty does not cover the following:

  • Normal wear and tear, including scratches and scuffs on the case, crystal, or bracelet/strap.

  • Damage resulting from accidents, misuse, abuse, or negligence.

  • Water damage caused by submerging the watch beyond its water resistance limits.

  • Unauthorized repairs, alterations, or modifications performed by third parties.

  • The battery (if applicable) or damage resulting from a low battery.

  • Damage or defects arising from failure to follow the care and maintenance instructions provided with your Diatom Watches watch.

 

Warranty Claim

4. How to Make a Warranty Claim

• To initiate a warranty claim, please follow these steps:

  1. Contact Diatom Watches customer support at info@diatomwatches.com.

  2. Provide proof of purchase, including the order number, date of purchase, and the name of the authorized Diatom Watches retailer (if applicable).

  3. Describe the issue or defect you are experiencing with your watch.

5. Warranty Evaluation

• Once we receive your warranty claim, our technicians will evaluate the issue. If the defect is covered by our warranty, we will repair or replace the watch as necessary.

6. Repair or Replacement

• If a repair is deemed necessary, we will perform the necessary repairs using genuine Diatom Watches parts. If a replacement is warranted, we will provide a replacement watch of equal or similar value, subject to availability.

7. Return Shipping

• If your warranty claim is approved, we will cover the cost of return shipping to you.

Contact Us

If you have any questions or concerns about our Shipping and Returns Policy or need assistance with a return or exchange, please contact our customer support team at info@diatomwatches.com

We value your satisfaction and are here to assist you with a hassle-free shopping experience.